SHIPPING AND RETURN POLICY
We are happy to accept returns within 30 days from purchase date. We do ask that the item be unused and in the same condition it was received in (for example, unopened and still in original packaging). We also ask that you have proof of purchase such as an order number or credit card memo.
Please do not send your purchase to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. By returning a purchased item to us, you are transferring ownership of that item to us. In the event we reject your requested refund, we have no obligation to return the item to you.
If your requested refund is approved, it will be processed as store credit in the form of an Hemp Mellow Gift Card. If you have requested an exchange, the exchange product will be shipped once the returned product is received and inspected.
Late or Missing Refunds
Please contact us with any concerns regarding late or missing refunds. You can reach us by email through hello(at)hempmellow.com or by calling (848) 863-5569 from 9am to 6pm EST.
Super Sale, closeout/discontinued, and free gift with purchase items are not eligible for return or refund.
To inquire about an exchange please send us an email at firstname.lastname@example.org with your name, order number, and reason for exchange.
Please note that free gifts with purchase are not eligible for exchange.
If the item was marked as a gift when purchased, you’ll receive a store credit for the value of your approved return. Once the returned item is received and approved for refund, a gift certificate will be issued to you.
To return your product, you should mail your product to: OP Mellow LLC 215 E High St, Lexington, KY, 40507, United States.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
We do not ship outside of the United States.